Refund & Cancellation Policy

1. Subscription Cancellations

You may cancel your QlickZ Kiosk license subscription at any time. When you cancel, you will continue to have full access to the Kiosk client, template builders, and dashboard until the end of your current annual billing cycle. No further renewal charges will be processed after cancellation.

2. Refund Eligibility for Digital Software

Because QlickZ provides intangible digital software and instant API credit balances, we enforce the following refund rules to safeguard our licensing system:

• Kiosk Licenses (Mother & Subscription): License key purchases are final and non-refundable once the activation code has been registered and activated on a hardware device (HWID). If you have purchased a license but have not activated it, you are eligible for a full refund within seven (7) days of purchase.
• AI Credit Recharges: AI credit packages are eligible for a refund within seven (7) days of purchase, provided that **no credits have been utilized** from the recharged package. Partial refunds for utilized credit packs are not permitted.

3. Outage & Technical Failures

If you experience transaction billing errors or unutilized credit deductions due to verified server-side outages or database synchronization failures, please submit a support ticket via our Contact Us page. Verified anomalies will be corrected, and deductions will be re-credited to your account immediately.

4. Refund Processing & Timeline

Approved refunds are processed back to the customer's original payment source (credit card, debit card, UPI, or net banking) via our Razorpay payment gateway. Once initiated, the refund will reflect in your bank account or card statement within five (5) to seven (7) business days, depending on your card issuer or bank's processing cycles.

5. Contact Support

For all refund claims, chargeback queries, or billing disputes, please reach out to our billing desk:

Email: support@qlickz.com
Phone support: +91 9037269776 (Mon-Fri, 9:00 AM - 6:00 PM IST)